What is robotic process automation?

RPA

In robotic process automation (RPA), software robots handle repetitive, rule-based tasks like entering data, moving files, or processing transactions—quickly and accurately. By mimicking human actions in interacting with screens and systems, RPA helps enterprises streamline operations, reduce errors, and free up employees for more meaningful work. 

Though full-scale enterprise RPA has been around for under a decade, it has seen rapid global adoption. RPA technology and RPA tools are being used by enterprises in every industry for thousands of use cases and applications. Millions of robots are now working across industries—saving time, cutting costs, and accelerating digital transformation around the world. 

And now as the age of artificial intelligence (AI) has dawned, RPA is expanding its reach and impact far beyond automating repetitive tasks. RPA has emerged to become an essential capability for agentic automation—a new form of automation that leverages intelligent AI agents that can plan, adapt, and make decisions autonomously. Working alongside AI agents, RPA robots play a complementary role in the execution stack, delivering tasks quickly, efficiently, predictably, and securely while maintaining their own distinct value and capabilities.

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RPA benefits

• Completes a wide range of tasks far faster than manual efforts 
• Eliminates data entry errors 
• Engagement of people
• Improves service with faster response
• Strengthens compliance 
• Enables and speeds digital transformation initiatives
• Scales with business growth efficientlyt

RPA excels at automating high-volume, repetitive, rule-based tasks, especially those that span multiple systems. Across industries and functions, organizations around the world have implemented RPA to eliminate manual work, accelerate service delivery, streamline back-end services, and improve accuracy. 

• AI agent intake:
• Decision and routing:
• Robot execution:
• Human-in-the-loop
• Continuous optimization:

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